Technical Support

From: £35.00

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Description

If you have a technical support contract with us you will have access to a dedicated telephone number to connect you straight to a member of our Support Team. Our Support Team also use an encrypted web-based support tool to allow them to connect directly to your PC to trouble shoot any of the above issues.

Technical support hours

9:00am – 5:30pm, Monday – Friday (excluding bank holidays)

 

*Please note that existing technical support customers can receive a discounted rate for their annual technical support if they renew before their existing support expires. Please contact us for more information.

Features

  •  General software faults and failures
    •    Voice profile setup (including vocabulary, command sets and roaming users)
    •    Voice profile accuracy and troubleshooting
    •    Interaction with other desktop applications
    •    Use of commands and vocabularies
    •    Sound issues  (Headset /hardware troubleshooting and sound settings)
    •    Installation, pre-requisites and migration issues
    •    Licensing queries
    •    Application options and settings
    •    Software usage advice
    •    Product information/advice
    •    Support documentation