Technical Support

We have a team of Technical Support Technicians available to help our customers whenever a technical issue arises. Our knowledgeable team have many years of experience between them using a variety of assistive technology and are on hand Monday-Friday to help support you.

All of our technicians go through the most recent software accreditations as well as getting their hands on newly released hardware to be able to identify where common errors crop up and more importantly, how to solve them and get them working.

Technical Support for Individuals

We offer individual technical support contracts that run in one, two or three year durations to cover you when things crop up.

Our technicians are available Monday-Friday from 09:00-17:30 and are contactable by phone or email to help resolve your queries.

Young casual wear professional with headset typing and smiling on a laptop

Technical Support for Organisations

With larger organisations we offer a couple of options, either a rate per employee who is required to be covered or alternatively an hour’s bank. With the hours bank, we offer 1st, 2nd or 3rd line support to meet your requirements and drawdown from an agreed number of hours.

Similarly to the individual technical support, our technicians are on hand Monday-Friday from 09:00-17:30 however will have an agreed SLA on response times.

Professional casual male wearing headset providing technical support explaining to a customer via a laptop video